This page provides useful contact information and also some questions and answers you may have.
Can I check my account without Internet connection? #
Unfortunately no. The address can be accessed without Internet connection, but your current account balance and any account management functions will be unavailable. Please make sure to have a stable Internet connection to manage your NCOG ecosystem assets.
Can I sign a smart contract call with Ledger Nano S? #
Yes, smart contracts interaction can be signed with the NCOG NEC application. The current PWA NCOG Wallet does not allow you to interact with custom smart contracts, but we are working on it.
Can I stake on NCOG network with my Ledger Nano S device? #
Yes, staking is also a smart contact interaction, but since it’s a crucial part of the NCOG ecosystem, you can already manage staking from the PWA NCOG Wallet and sign it with NCOG NEC Ledger Nano S application. Use Stake menu item on the detail of you account to do so. Other parts are the same as usual transaction.
What does the Windows 10 security popup mean? #
The Windows 10 May edition (Windows 1903) changes how Windows interacts with Ledger devices, leading to a security popup when using web apps. Please reinstall the apps on your Ledger device if you’re experiencing issues when using web wallets.
Detailed information about the issue can be found on following Ledger Support page.
